Privacy Policy

1. Introduction

Ragso (“Ragso,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Ragso platform and related services.

2. Information We Collect

2.1 Personal Information

Information you provide directly to Ragso, including:

• Name and contact details (e.g., email address, phone number)
• Account credentials and profile information
• Billing and payment information
• Communication preferences

2.2 Usage Data

We automatically collect information about how you access and use the platform, such as:

• Log data (IP address, browser type, access times)
• Device information (operating system, device identifiers)
• Usage patterns and interactions with Ragso
• Performance metrics and error logs

2.3 Content Data

When you use Ragso, we may process:

• Chatbot conversations and interactions
• Documents and data you upload or connect
• User queries and generated responses
• Workspace and chatbot configuration settings

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve Ragso
• Process transactions and manage billing
• Enhance model quality and retrieval accuracy for your workspace
• Send administrative messages and updates
• Respond to inquiries and provide support
• Ensure security, prevent abuse and fraud
• Comply with legal obligations

4. Data Processing and AI

Ragso processes your content to power chatbot functionality (e.g., retrieval, grounding, and response generation) and to improve service reliability and relevance. We apply appropriate safeguards so that your data is handled securely and in line with this policy.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information:

• With your explicit consent or at your direction
• To comply with laws, regulations, or legal processes
• To protect the rights, property, or safety of Ragso or users
• With vetted service providers who support our operations (under contractual confidentiality and security commitments)
• In connection with a merger, acquisition, or asset transfer

6. Data Security

We implement technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest where applicable
• Access controls, authentication, and least-privilege practices
• Secure infrastructure and periodic security reviews
• Employee training on data protection

7. Data Retention

We retain information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and improve Ragso. You may request deletion of your data, subject to applicable exceptions.

8. Your Rights and Choices

Subject to local law, you may have rights to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable

9. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze usage, provide features, and help secure the platform. You can control cookies through your browser settings.

10. Third-Party Services

Ragso may integrate with third-party services and data sources. Their practices are governed by their own privacy policies. We recommend reviewing those policies before enabling integrations.

11. International Data Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards consistent with applicable data protection laws.

12. Children’s Privacy

Ragso is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of Ragso after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

15. Legal Basis for Processing (EU/UK Users)

Where GDPR or UK GDPR applies, our legal bases include:

• Performance of a contract with you
• Legitimate interests in providing and improving Ragso
• Compliance with legal obligations
• Your consent where applicable